My wife Darlene and I have been members of the Fort Erie Community Credit union for almost 38 years and have always appreciated the outstanding and knowledgeable assistance of all the staff.
To highlight this point, we were on vacation in beautiful Mexico earlier this year when unfortunately, we lost our Debit card. As most of you know, we live in a plastic world where paper money is not necessary, even on vacation. We realized within 5 minutes that the card was missing and immediately sent an email to Denice Green of the Jarvis Street Branch, outlining the circumstances of our loss and asked her to cancel the card.
We followed up with a phone call; as we were talking to Denice she was already in the process of canceling the card. This of course created another problem; without another card we could not access our account, and as Denice pointed out, Darlene had much more shopping to do. After some thought, money was transferred to another account with the assistance of Denice.
To the membership of the Fort Erie Community Credit Union, we just wanted you to know how much we appreciate the very competent staff that is always willing to go the extra mile to assist their members.
Again, thank you Denice and all the staff. You know we really appreciate your dedication and friendship.

- Peter and Darlene Ruch -